Effective Date: 8 October 2026
Petunialink Accounting Services (“Petunialink”, “we”, “us” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, communicate with us, or make use of our accounting, tax, business and related services.
This Privacy Policy is intended to comply with the principles of the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African legislation.
1. Information We Collect
Depending on the services you request and how you interact with us, we may collect personal and business information including:
- Full name and surname;
- Identification or registration information where required;
- Contact details, including telephone numbers, WhatsApp details and email addresses;
- Residential, postal or business addresses;
- Company and business information;
- Tax-related information and SARS-related documentation;
- Accounting and financial information;
- Banking and payment information where necessary;
- Information contained in documents you provide to us;
- Website enquiry and communication information; and
- Any other information reasonably required to provide our services.
We may also collect information when you submit an enquiry through our website, contact us by telephone, email or WhatsApp, request a quotation, register for a service or otherwise communicate with Petunialink.
2. How We Use Your Information
We may use your personal information for purposes including:
- Providing accounting, tax, compliance and business services;
- Preparing and submitting documents or information to relevant authorities where authorised;
- Responding to enquiries and service requests;
- Preparing quotations, invoices and other business documentation;
- Communicating with you regarding our services;
- Maintaining accurate client and accounting records;
- Verifying information where reasonably necessary;
- Processing payments and managing our business relationship with you;
- Meeting legal, regulatory and professional obligations;
- Improving our services and customer experience; and
- Sending relevant information about our services where permitted by law.
We will only process personal information for a lawful and reasonable purpose connected with our business activities.
3. Sharing of Personal Information
Petunialink will not sell, rent or trade your personal information to third parties.
Where necessary to provide our services or meet legal obligations, we may share relevant information with authorised third parties, including:
- SARS and other government or regulatory authorities;
- Banks and financial institutions where authorised;
- Professional advisers or service providers assisting us;
- Technology, hosting and software providers;
- Payment service providers;
- Auditors or other professional service providers; and
- Other third parties where you have authorised us to do so or where disclosure is required or permitted by law.
We will endeavour to ensure that information shared with third parties is limited to what is reasonably necessary for the relevant purpose.
4. Protection of Your Information
Petunialink takes reasonable and appropriate measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.
We use appropriate administrative, technical and organisational safeguards based on the nature of the information we process. However, no electronic communication or storage system can be guaranteed to be completely secure.
Clients should also take reasonable precautions when sending confidential information electronically.
5. Retention of Information
We retain personal information only for as long as reasonably necessary to fulfil the purpose for which it was collected, to provide our services, to maintain appropriate business and accounting records, or where retention is required by applicable legislation.
When information is no longer required, we will take reasonable steps to securely delete, destroy or anonymise it where appropriate.
6. Your Rights
Subject to applicable legislation, you may have the right to:
- Request access to personal information we hold about you;
- Request correction or updating of inaccurate or incomplete information;
- Request deletion of information where there is a lawful basis to do so;
- Object to certain processing of your personal information;
- Withdraw consent where processing is based on consent;
- Request information regarding how your personal information is being processed; and
- Lodge a complaint regarding the processing of your personal information.
Certain requests may be subject to legal or regulatory requirements and may not always be capable of being fulfilled.
7. Direct Marketing
Where permitted by law, Petunialink may contact existing or prospective clients regarding services, promotions, business information or other relevant communications.
You may request that we stop sending direct marketing communications to you. We will respect your request in accordance with applicable legislation.
8. Website and Cookies
Our website may use cookies or similar technologies to improve website functionality, understand how visitors use our website and improve the user experience.
Cookies may collect information such as browser type, device information, pages visited and general website usage information.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of parts of the website.
9. Third-Party Websites
Our website may contain links to third-party websites or services. Petunialink is not responsible for the privacy practices, security or content of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
10. Children’s Information
Our services are intended primarily for businesses and adults. We do not knowingly collect personal information from children without appropriate consent or where permitted by applicable law.
11. Changes to This Privacy Policy
Petunialink may update this Privacy Policy from time to time to reflect changes in our services, business practices or applicable legislation.
The updated version will be made available on our website and will indicate the date on which it was last updated.
12. Contact Us
If you have any questions regarding this Privacy Policy, wish to request access to or correction of your personal information, or have a privacy-related concern, please contact Petunialink Accounting Services.
Petunialink Accounting Services
Telephone / WhatsApp: 081 788 7749
Address: FFHA Cosmo Junction
Email: petunialink2015@gmail.com
We will endeavour to respond to privacy-related requests within a reasonable period and in accordance with applicable legislation.
13. Information Regulator
If you believe that your personal information has not been handled appropriately, you may also contact the Information Regulator of South Africa in accordance with applicable law.
This Privacy Policy is intended as a general privacy framework and should be reviewed and customised to reflect Petunialink’s actual data-processing activities, website technology, third-party service providers and internal privacy procedures.